1. The concept that some leadership attributes will work in some situations but not in

others can be described by the

Leadership effectiveness theory

Explanation: Not all leadership traits are ideal for all situations. Strong leaders must

asses situations on a case by case basis.

2. Sam Meyers manages a telemarketing call center. He has 20 employees working for

him who are displeased with the way he yells and threatens to terminate them for what

they see as small issues. Which kind of power is Sam using to get the job done?

Coercive Power

Explanation: Using negative reinforcement is the type of tactic that involves threats

against subordinates.

3. Which of the following is considered an organizational blueprint, which prescribes the

quantity and time frame for when each end product will be assembled?

MPS (Master Production Schedule)

Explanation: MPS provides a comprehensive list of end products that includes data on

time frames and quantity.

4. In performing a SWOT analysis, which of the following would be considered as a

threat?

Competitor