1.As a medical assistant, you answer several telephone calls each week from patients who have similar question bout the use of pain medication. You have decided, with the doctor’s approval, to develop written information for patients. What types of information will you include in a one-page fact sheet about pain medication? 2. Joe Cardenas has just registered as a new patient in your office. You hand him a patient information packet, but he hands it back. “I’m just too busy to read any of this,” he explains. How can you ensure that Joe gets important information contained in the packet? 3. The surgeon you work for has asked you to develop a checklist for patient education. Staff members will use the checklist to ensure that major steps in preoperative and postoperative teaching are provided for each List five general questions that might appear on your checklist.