Read the scenario below and prepare a two or three-page memo which addresses the questions posed below.
You are employed in the training department of a small computer company operating in the U.S. Your company has a group of salespersons that sell computer products to retail chains and department stores. Recently, it has come to management’s attention that sales on one of your home computers, “Astrocomp ZT”, are below the projected sales figures for the last two quarters. The ZT is a fairly new product that was introduced approximately nine months ago. The company has spent more money on advertising over the last three-quarters than their nearest competitors. One year ago, the company hired thirty salespeople. These new employees were trained on-the-job and did not receive any formal training. They were assigned to an experienced salesperson that they shadowed for three months. The new employees were then assigned their own sales areas.
Over the last six months, several customers have complained that your salespeople are unable to answer product and warranty questions. A few customers have complained about the attitudes of your sales staff, as well. Management has asked you to look into the problem.
1. Assume that you have a training problem. Describe the specific areas/skills that the new salespeople lack. Justify your focus on these particular areas/skills.
2. Design a training program to address the problems described in your previous answer. State the objectives of the program and decide on the training techniques you will use. Explain the content of your program in detail. Include in your discussion a complete description of your training techniques. Justify the use of the techniques by relating them to your objectives (how do the content and techniques help you achieve your training objectives?).
3. Briefly explain how you will evaluate your training program to ensure the intervention has been successful.
4. Keep in mind that these sales employees are dispersed all over the U.S., how will your training address this problem?
If you make any assumptions, please explain these in the beginning of your memo. You may also describe additional information you would like to collect that would increase the likelihood of designing a successful training program.
CHAPTER 8:Performance Management
2. http://www.hr.adams.edu
Founded in 1921 and located in Alamosa, Colorado, Adams State College is a state-supported liberal arts college. With enrollments of about 2000 undergraduate and 500 graduate students, the college offers Associate, Bachelor%u0432%u0402%u2122s, and Master%u0432%u0402%u2122s programs in 44 areas of study.
Explore the above site of Adams State College in Colorado. Locate the Performance Evaluation form and study the form. What method(s) or approach(es) to performance evaluation appear to be utilized by the HR department at Adams College? What different component from the chapter are incorporated or implemented in this form? Do you believe any part/component are missing and should be included? Explain your responses.
Chapter 9: Employee Development.
4. Go to Publisher’s Resources (on the left panel) / Chapter 9 / and do the Experience exercise “SELF-ASSESSMENT: THE KEY TO CAREER MANAGEMENT .”
5. Go to HRManagement Simulation link (left panel) and start working on the simulation. You will receive an email ***
All the responses must be included in one word document.
This assignment must be sent through the turnitin link shown below. Please, check carefully the originality of your submission. If you use external sources to support your rationale, cite them in both within the text and in the references section. The word document must be: double-spaced/12-font/with margins, and references (if apply) . The instructor will not accept more than 5% of materials from external sources in the content of the document; otherwise, your work will be considered invalid. If you have any question, contact your instructor.
Chapter 10: Employee Separation and Retention
1. http://www.saralee.com
Canadian entrepreneur Nathan Cummings founded the Sara Lee Corporation in 1939. Today, this company has grown to be a global manufacturer and marketer of high-quality, brand name products. Currently, this vast organization has over 141,000 employees, operations in 58 countries, and markets its wide variety of branded products in more than 180 nations. Today, Sara Lee proudly lays claim to annual revenue in excess of $20 billion.
Explore the Website for the Sara Lee Corporation. Prepare a short report responding to the following questions. You should be prepared to discuss your findings with the class. How does the Sara Lee Corporation attempt to attract personnel? Utilizing information you have attained through study of the text chapter, what would you estimate to be sources of job dissatisfaction for employees of this organization? What can the corporation do in order to retain key employees? Would working for the Sara Lee Corporation interest you? Why or why not? Identify the benefits and rewards this company offers to its employees.
2. http://www.wegmans.com
With its history dating back to 1915, Wegmans has grown to be a 67 emporiums company with sales of $3.4 billion. The company has approximately 32,800 employees and boasts an employee turnover rate of only 6 percent compared to 19 percent among competitors. The company has a motto “employee first, customers second.” The company ranked #1 on FORTUNE magazine%u0432%u0402%u2122s 2005 list of the 100 Best Companies to Work For. Wegmans has been on the list every year since it began in 1998.
Explore the company%u0432%u0402%u2122s Website. What makes the company so good for the employees? Explain. How would you rate the company employees%u0432%u0402%u2122 job satisfaction? What does the company do to retain employees? Would you consider Wegmans to be good for the employees only or does it hold true for other areas as well? Explain. Prepare a short report responding to the above questions.