Food Service Trends and Challenges
Topic Communication
Assignment Instructions

Instructions: Chapter 11 discusses Decision Making, Communication and Balance. As a restaurant manager, you have to be able to communicate effectively with all your employees, which can sometimes be a balancing act. Managers will always have to deal with trying to reduce the barriers to communication.

Just how good are your communication skills? Take the quiz found at http://www.mindtools.com/pages/article/newCS_99.htm and think about your results.

What do they tell you? Did anything surprise you? Is there anything you need to improve on? Discuss your results and how you will use your communication skills as a manager to help with decision making in your restaurant. Include issues that restaurant managers currently face and explain how they can help reduce the barriers to communication and lead to effective decision making and positive organizational culture.