The Emergency Control Centre (ECC) has been described as a location ‘where uncomfortable officials, meet in unaccustomed surroundings, to play unfamiliar roles, making unpopular decisions, based on inadequate information, in much too little time.’
Keeping in mind all that you have learnt throughout the course, explain how you would ensure that the following definition applied to your ECC – a location where confident officials, meet in appropriate surroundings, to play familiar roles, making good decisions, based on adequate information, at the right time.

Please use the attached sources or online sources only.