Upon completion of the Required Readings, write a thorough, well-planned narrative answer to each of the following discussion questions. Rely on your Required Readings and the Lecture and Research Update for specific information to answer each discussion question, but turn to your original thoughts when asked to apply, evaluate, analyze, or synthesize the information. Your Discussion Question responses should be both grammatically and mechanically correct and formatted in the same fashion as the questions themselves. You must appropriately cite all resources used in your responses and document them in a bibliography using APA style.

The Assignment
You have just finished designing a course on customer service for a retail chain. List and describe the four (4) categories of training outcomes that you would use to determine the course’s success. (25 points) (A 1½-page response is required.)