Introduction Rationale of the change and proposed plan to implement bedside handover Where does this change come from- top leaders Where did the idea for change come from? —

After the critical incident happened on the ward the top leaders decided to implement the bedside handover How did you feel about the change in each case? Were the changes worthwhile – did they merit the work involved?

Kurt Lewins change model- unfreezing stage, resistance to change, communication in change process change /moving ,refreezing stage, restraining forces

Why do people resist to change and how to deal with resistance Leadership and change

What are the key qualities of a good leader of change? How is this influenced by the nature of change? And The pace of change? Evaluate the change Has it worked?- Improved things?- Efficiency savings? It is actually in practice? Yes Any problems remaining? In conclusion, please include recommendations to improve practice. read the upload file please