Discussion

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Part 1

 

1. Share one aspect of the management of information where the success of the implementation of an information system is impacted by interrelated factors.

 

Part 2

 

Implementing an information system change is perhaps the most difficult factor businesses face.

 

2. Address how process changes to knowledge management can affect employees and customers positively and negatively.

 

3. What can businesses do to minimize the negative impact on employees, processes, and customers?

 

 

 

Reference

 

McKinney, E, & Kroenke, D. (2014). Processes, Systems, and Information: An Introduction to MIS (2nd Edition). Boston, MA: Prentice Hall