be: (Points : 1) the Position Analysis Questionnaire interviews, observations, and job participation The Critical Incident Technique dependent on how the information will be used Question 2. 2. The extent to which tests or test items sample the content that they are supposed to measure refers MOST specifically to: (Points : 1) face validity content validity construct validity criterion validity Question 3. 3. In a reference check over the telephone, Bob says that his former employee Ted was a real jerk and couldn’t be trusted. Ted might sue Bob for: (Points : 1) negligent hiring libel negligent reference slander Question 4. 4. ____ is the systematic acquisition of skills, rules, concepts, or attitudes that result in improved performance. (Points : 1) Training Motivation Job analysis Stress management Question 5. 5. Based on your text, newspaper advertisements typically ask the applicant to respond in one of four ways. Which of the following is NOT one of the four ways? (Points : 1) Contact a recruiter Apply in person Send resume directly to the organization Send a resume to a blind box Question 6. 6. Josh conducted a job analysis by convening a panel of experts and having the panel identify the objectives and standards that are to be met by the ideal incumbent. What method of job analysis is Josh using? (Points : 1) PAQ AET Nagy-Reilly Approach Ammerman Technique Question 7. 7. Supervisors who set goals, provide feedback, and encourage employees to use their training are trying to motivate employees to: (Points : 1) come to training perform better in training pay attention during training transfer what is learned in training to the job Question 8. 8. An organization has difficulty getting enough qualified applicants from its existing employees to fill a vacant position. As a result, the organization seeks qualified applicants from outside the organization. This best exemplifies: (Points : 1) recruitment internal recruitment external recruitment personnel selection Question 9. 9. When an organization expects a large response to their newspaper advertisement, they would most likely use which of the following response techniques? (Points : 1) Calling Send a resume directly to the company Respond in person Send a resume to a blind box Question 10. 10. The gathering, analyzing, and structuring of information about a job’s components, characteristics, and requirements is a process called: (Points : 1) task analysis job analysis surveying job description Question 11. 11. ____ resumes list jobs in order beginning with the most recent job. (Points : 1) Functional Psychological Premordal Chronological Question 12. 12. Creating a list of tasks that are thought to be involved with a job, and having job incumbents rate the tasks on scales such as frequency of occurrence and importance, best defines which job analysis method? (Points : 1) Task analysis Critical incident technique Job-element approach Ammerman technique Question 13. 13. Which training needs assessment technique is concerned with an individual employee’s training needs? (Points : 1) Organizational analysis Job analysis Person analysis Operations analysis Question 14. 14. When applicants respond to a newspaper advertisement by calling, they should: (Points : 1) practice their first few sentences be prepared for a short interview have a resume handy all three would be great advice Question 15. 15. When would the use of subordinate ratings of a supervisor be least desirable? (Points : 1) There are only 1 or 2 subordinates The ratings are anonymous The ratings will not affect raises The job is in the public sector Question 16. 16. Which performance appraisal method assumes that employee performance is normally distributed? (Points : 1) Rank order Paired comparison Forced distribution Forced choice rating Question 17. 17. Job analysis can serve as a foundation for: (Points : 1) selecting employees training employees evaluating employees’ performance all of these and more Question 18. 18. To compute a band, one needs the: (Points : 1) standard error validity F ratio mean Question 19. 19. Which of the following job analysis methods provides information about working conditions? (Points : 1) PAQ JCI FJA AET Question 20. 20. When personnel professionals are concerned with adverse impact or invasion of privacy associated with a test, they are assessing the: (Points : 1) cost scoring methods reliability potential for legal problems Question 21. 21. Employment agencies charge the company or the applicant when the applicant takes the job. The amount charged usually ranges from ____ of the applicant’s first year salary. (Points : 1) 5% to 20% 10% to 30% 15% to 40% 20% to 50% Question 22. 22. According to your text, a performance appraisal instrument focuses on many areas. Which of the following is NOT one of the areas listed in your text? (Points : 1) Traits Competencies Tasks Cognition Question 23. 23. Which of the following trait categories would include such words as outgoing, talkative, and sociable? (Points : 1) Urbanity Vigor Mental agility Cooperation/consideration Question 24. 24. About what percent of organizations use Internet recruiters? (Points : 1) 82% 45% 25% 98% Question 25. 25. How many paragraphs does the typical cover letter contain? (Points : 1) Four Three Five One Question 26. 26. “Suppose that an angry customer started yelling at you in front of other customers. What would you do?” This type of interview question is an example of a(n): (Points : 1) disqualifier clarifier future-focused (situational) question past-focused question Question 27. 27. According to a meta-analysis by Waldman and Avolio (1986), older workers ____ than younger workers. (Points : 1) receive higher supervisor ratings and demonstrate higher measures of objective performance receive lower supervisor ratings but demonstrate higher measures of objective performance receive higher supervisor ratings but demonstrate lower measures of objective performance receive lower supervisor ratings and demonstrate lower measures of objective performance Question 28. 28. The most commonly used method to select employees is: (Points : 1) employment interviews psychological tests physical tests letters of recommendations Question 29. 29. Gandy and Dye (1989) believe that proper biodata items must: (Points : 1) be job related deal with events under a person’s control have answers that are verifiable all three of these are item standards Question 30. 30. Salary surveys help establish: (Points : 1) external equity legality BFOQ’s internal equity